Applicable plans: ✅ The free plan, ✅ The complete plan

ℹ️ Information: 
  - You will not lose any user data by clearing the cache.
  - Restarting Teams after you've cleared the cache may take longer than usual
    because the Teams cache file needs to be regenerated.

Clear Teams cache in Windows

1. If Teams is running, right-click the Teams icon in the taskbar and select Quit.
   
   
2. Open the Run dialog with Windows logo key + R.
3. Type this path and hit Enter:
   
   %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
   
   
4. Click OK, then delete all files and folders in that directory.
5. Restart Teams.

Notes:
- Quit Teams

• New Teams app path: %localappdata%\Packages\MSTeams_8wekyb3d8bbwe

Clear Teams cache in macOS

1. If Teams is open, right-click the icon in the dock and select Quit, or press Command (⌘) + Q.
2. In Finder, go to /Applications/Utilities and open Terminal.
3. Enter the following command and press Return:

   rm -r ~/Library/Application\ Support/Microsoft/Teams

4. Restart Teams.