Applicable plans:
| The free version | The complete version | On-demand version |
|---|---|---|
X |  |  |
This article describes how to request a map from the blueprint feature |
Maps is another Waldo feature where customers can upload maps to the Waldo administrator portal. Not only that, customers who have certain licenses can request a map from the map design request via the blueprint feature.
From the customer portal (recommended)
- Sign up to the Waldo customer portal at Signup for a new account : WALDO (hellowaldo.app).
- Once done, open a new ticket at https://customer.hellowaldo.app/support/tickets/new
- Select Create/Update a map
- Attach your draft plan. If you have a photo of your office, that's even better.
- It's better for you if you sign up. Once authenticated, you can track all your tickets and their statuses.
https://customer.hellowaldo.app/support/signup - Once your ticket is submitted, Waldo customer support will contact you via the ticket system. We will ask you a few questions regarding chairs, tables, and the color of the meeting tables. It is helpful if you can provide us with photos.
From Waldo administration portal
You will need Waldo administrative privileges.
- Sign in to the Waldo administrator portal.
2. From the home page, select Maps.
3. Select Set image > Request an image from blueprint.
4. From the "Request a map design..." pop-up page, click the Next step button and then click the Upload draft image button to upload the draft file.
We highly recommend uploading the following types of file extensions:
- An Image file (.Jpeg)
- A Pdf file (.pdf)
Once you have finished uploading your draft image, Waldo customer support will contact you via the ticket system. We will ask you a few questions regarding chairs, tables, and the color of the meeting tables. It is helpful if you can provide us with photos.