In this article, we’ll walk you through:

• How to sign in to Waldo’s Zendesk support portal
• How to submit a ticket
• Where to find and manage your support request

🔐 How to Sign In as a Customer on Waldo customer support

1. Go to the Waldo Support Portal:
   Visit Waldo Support Portal. (or the link provided by your Waldo team contact).

• Click “Sign In” in the top-right corner.
  • If you already have an account, enter your login credentials.
  • If this is your first time, click “Sign up” to create an account using your name and email address.
• Confirm Your Email Address:
  You’ll receive a confirmation email. Follow the instructions to activate your account and set a password.

📝 How to Submit a Ticket

1. From the Waldo Support Portal homepage, click on “Submit a request” at the top.
2. Fill in the required fields, including:
   • Subject (brief description of your issue)
   • Detailed description of the problem or question
   • Attachments (logs, screenshots, etc.)
3. Click “Submit” to send your request to the Waldo Support team.

📁 Where to Find Your Ticket Requests

1. Log into the support portal at Waldo Support Portal.
2. Click on your profile icon in the upper-right corner, then select “My activities.”
3. Under “My requests,” you'll see:
   • A list of all tickets you've submitted
   • Their current status (Open, Awaiting your reply, or Solved)
   • The ability to click into any ticket for details or to add a comment

💡 Tips for a Smooth Support Experience

• Use your work email to sign up so your tickets can be linked to your organization.
• Include as much detail as possible in your initial request to reduce back-and-forth.
• Always check “My activities” to follow up on tickets or re-open solved ones if needed.