Applicable plans: ❎ The free plan, ✅ The complete plan, ✅ On-demand plan

💡 Want to share your Waldo dashboards with your team directly in Power BI Service? It’s doable — but it takes a few extra steps since our connector isn’t available in the Microsoft store.

Here’s how to make it work using the on-premises data gateway.

🚦 Why the extra setup?

Because Waldo’s Power BI Connector is a custom connector, Power BI Service doesn’t support it out of the box.
To use it in the cloud (Power BI Service), you’ll need to:

✅ Use Power BI Desktop to build your report
✅ Install a Power BI Gateway on your machine or server
✅ Configure it correctly to allow cloud refreshes

⚙️ Step-by-step: From Desktop to Cloud

1. Create your report in Power BI Desktop

• Open Power BI Desktop
• Go to Get data > Waldo Connector
• Authenticate with your Waldo Admin Account
• Load your data, build your report as usual
• Publish it on Power BI Service

2. Set up your On-premises Data Gateway

👉 Follow Microsoft’s official guide here:
Install an on-premises data gateway | Microsoft Learn

Here’s what really matters:

• ✅ Use the same Power BI account when installing the gateway
• ✅ Install the gateway in Standard Mode

• ✅ Ensure the custom connector folder is correctly configured

  

• ✅ Grant the Network Service (NT SERVICE\PBIEgwService) proper permissions to access that folder

  

📂 Your Waldo Connector (.mez file) should be visible and listed in the gateway’s configuration. 

3. Link the gateway with Power BI Service

• Go to Power BI Service
• Head to the Semantic model settings of the Waldo Report you published.

• Make sure your gateway appears as available and reachable

  

⚠️ If it’s not visible, double-check the installation mode and folder permissions. 

4. Plan your scheduled refresh

Once your gateway is up and connected:

• In Power BI Service, go to your dataset
• Choose Schedule refresh
• Make sure to enable it using the gateway connection
• Use Anonymous as the authentication method if needed

And you’re done ✅

📌 Summary

ℹ️ Still stuck? Reach out to support or your Customer Success Manager — we’re happy to help!