Applicable plans: ❎ The free plan, ❎ The complete plan
We take your data seriously, and we believe in full transparency. Here’s a detailed look at the subprocessors Waldo uses to run its services securely and smoothly.
💡 A subprocessor is a third-party service that helps us process or store data on your behalf. All data is processed under strict security and privacy measures.
📊 Subprocessor Table
| Processor | Entity country | Service | Type of personal data |
|---|---|---|---|
| Microsoft Azure | Ireland, Netherlands | Hosting infrastructure | User IDs only (linked to identities via your Azure AD) |
| Azure Active Directory | Ireland, Netherlands | Authentication | Managed by your organisation (Waldo does not store this data) |
| Azure Storage | Ireland, Netherlands | File and data storage | User IDs, area and office identifiers |
| Azure SQL | Ireland, Netherlands | Structured database | User IDs, office and area mappings |
| Azure Bot Service | Ireland, Netherlands | Chat and automation | No personal data |
| Azure App Service | Ireland, Netherlands | Application hosting | No personal data |
| Azure Event Hub | Ireland, Netherlands | Event tracking | Anonymised event metadata |
| Azure Functions | Ireland, Netherlands | Serverless logic | No personal data |
| Microsoft Graph | Ireland, Netherlands | Microsoft 365 integration | No personal data stored by Waldo |
| Power BI | Ireland, Netherlands | Analytics and dashboards | Aggregated usage metrics only |
| Zendesk | USA | Support ticketing | Email, name of the person contacting support |
| Pipedrive | EU/EEA | CRM & email communication | Waldo administrators and billing contact: email, first name, last name |
| Axonaut | France | Billing and accounting | Admin and billing contact: email, first name, last name |
| OpenAI | USA | Internal usage analytics | Anonymised data only. No identifiable personal data |
| WelcomR (optional) | France | Access badge integration | Badge number, email, Azure ID (only if integration is enabled) |
🌍 Where is your data stored?
All data is hosted on Microsoft Azure in Middenmeer (Netherlands) and Clondalkin (Ireland). These locations follow Microsoft 365’s European hosting standards.
⛔️ Waldo does not store personal user information like names or emails — only User IDs. The link between a User ID and a user identity is managed by your own Azure Active Directory.
If you have any questions or would like to know more, feel free to reach out at support@hellowaldo.app or via our Help Center.
ℹ️ Last updated: December 2025
Comments
0 comments
Please sign in to leave a comment.