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Knowledge base
Getting started
Setting up Waldo
17
Learn with our video training center
Set the number of desks and assign areas to users
Set tags, priorities, favorite desks and fixed/dedicated desks
Set up the office map
Set the number of parking spots
View all 17
Deploying Waldo
3
Install the Waldo app via the "in-app" Teams store or via the M365 admin center
Deploy Waldo with a Microsoft Teams policy
Allow the Waldo app as a third-party app
Managing Waldo
4
How to change users' reservations (as an administrator or office/area owner)
Customize Waldo Apps in Microsoft Teams
Clear reservations
If you don't want to use the week pattern
Licenses and orders
Orders and payments
8
How to subscribe to the complete version (with or without the 30 days free trial).
How to pay for Waldo licenses using your Azure subscription
How to access your private plan
How to retrieve your invoices
How to pay Waldo licenses with invoice billing via the Microsoft 365 portal (no credit card required)
View all 8
License management
2
How Waldo unassigns licenses automatically
How to assign licenses
The free version versus the complete version
1
Differences between the free version and the complete version
Reservation logic and best practices
Methodology
4
How to successfully deploy Waldo (ask the right questions)
Questions to ask to the HR people
Lead time and workload
Project plan and Excel template
Desks and parking reservation
5
Priorities: How Waldo reserves desks and parking spots.
How Waldo prevents safe-reservation (process reservations until...)
When an area is full: How Waldo manages "waiting lists"
"Can only be reserved by" or How Waldo manages non-flex users
Understanding who made your booking: Waldo or you?
Advanced configuration & features
User configuration
5
Reset a user profile (calendar, teammates, onboarding process, logout)
Logout and login again
How to update users in mass (bulk update, CSV file)
How Waldo manages deleted or deactivated users
Automating User Onboarding and Access with Entra Groups
Kiosk mode
2
How to display today's map into a Dynamic Display solution (kiosk mode)?
How to display Waldo's map to your ClickShare
Support remote access
2
Create an account for Waldo's customer support
Open developer tools with Waldo
Application Consent
1
How to delete the Waldo application from your Microsoft 365 tenant
Work From Home policies and office occupation
2
Set Work From Home policies
Set a maximum office occupation
Maps
3
Map samples
How to request a map design
Draw an area shape
Unnumbered areas
2
Unnumbered areas (sit anywhere)
How to mix free users and complete users
My direct reports / my team
1
Display my team and my direct reports
Administration delegation
2
Set administrators, office owners, area owners, or license owners to delegate the administration
Reserve a desk on behalf of someone
Outlook sync
2
Outlook Smart Sync
What if Waldo doesn't understand your Outlook calendar
Bot / chat with Waldo
1
Ask Waldo
Guest reservation
1
Reserve a desk for a guest or a teammate
First aiders and Fire wardens
1
Ensure you have enough first aiders and fire wardens
Desks deactivation
1
How to deactivate a desk
Bank holidays
1
Add holidays to your calendar
Check-in
2
Activate or deactivate the check-in
Activate or deactivate the check-in for fixed desks
Ghost mode
1
Ghost mode
Parking
1
How to deactivate the parking
Metrics
1
How to get metrics and reports from Waldo
Architecture and security
Architecture and data
3
Architecture and data
User roles, data access and data retention
Security processes
Consent and permissions
1
Consent (principles and permissions)
How to
Calendar
3
Change your work locations
How to book a desk or parking spot for half-a-day
How to cancel your desk booking
Onboarding
1
How to sign-in and type the validation code
Quick tour
4
How Waldo makes your office truly flexible: one minute video
How Waldo makes your office truly flexible - 4 minutes video
Quick tour
Brochure
Tab
1
Add Waldo to a tab
Personalized videos
1
What we need to create your personalized Waldo video
Power BI
1
How to add Waldo V2 Connector to Power BI Desktop.
Forum
1
Receive updates regarding new features, security information, or availability notices
Training program
1
Training program
Known issues and troubleshooting
Global issues
4
There was a problem reaching this app
How to retrieve log files from Waldo (developer mode)
How to get your user ID
How to clear MS Teams cache
Onboarding process
4
InvalidAuthenticationToken message during the onboarding process
The sign in code was not found or expired. Please try asking the bot to sign in again.
Grant Consent
Troubleshooting guide
Calendar
1
There was a problem reaching this app
Management portal
3
I can see deactivated M365 users in the Waldo management portal
Missing User Entries under 'Can Only Be Reserved By' - Displaying 'No Result
How to deactivate a feature
Orders and payments
1
Can't update update the sold-to address when ordering licens
Maps
1
Users' avatars are not showing on the map
Legal terms, data privacy, SLA
GDPR and privacy statements
4
Privacy statements and GDPR
Data processing agreement template
Service Level Agreement
Contract length, termination, options to subscribe
Partners
Cloud Solution Provider (CSP)
1
How to purchase Waldo as a Cloud Solution Provider (CSP)
Copilot
Configuring Copilot
1
How to enable the Waldo copilot agent
APIs
APIs and script samples
2
Check-in automation with APIs
Export user's license plates and parking bookings via APIs
Error codes
2
Status code 503: service unavailable
API Key is not valid or remote IP is not allowed
Parking management
Configuration
1
How to enable the car license plate feature
Community forums
Showing recent updates
Start a new topic
Waldo Forums
Announcements
60
Does a person with a higher priority get allocated a desk first rather than a person who made a booking first?
Posted by
Inigo Rig
,
20 days ago
Last Reply
by Inigo Rig
20 days ago
Enable the Waldo plugin for Copilot
Posted by
Inigo Rig
,
29 days ago
Last Reply
by Inigo Rig
29 days ago
Book a meeting room right now
Posted by
Inigo Rig
,
6 months ago
Last Reply
by Honey-Lee McLoughlin-Thompson
about 1 month ago
See all 60 topics
Data and security
2
What is the "app consent" ?
Posted by
Inigo Rig
,
over 2 years ago
Last Reply
by Inigo Rig
over 2 years ago
Data, security and GDPR: compilation of our articles
Posted by
Inigo Rig
,
over 2 years ago
Last Reply
by Inigo Rig
over 2 years ago
Feature Requests
64
Add groups to "can only be Reserved by" field
Posted by
Adam McCall
,
29 days ago
Last Reply
by Adam McCall
29 days ago
Users' request: Change wording of check in button
Posted by
Adam McCall
,
29 days ago
Last Reply
by Adam McCall
29 days ago
More attributes in user export
Posted by
Sebastian Spreitzer
,
about 1 month ago
Last Reply
by Sebastian Spreitzer
30 days ago
See all 64 topics
Ask anything
5
To post a review
Posted by
Inigo Rig
,
10 months ago
Last Reply
by Inigo Rig
10 months ago
Images you can use
Posted by
Inigo Rig
,
about 2 years ago
Last Reply
by Inigo Rig
over 1 year ago
Project plan, questions to ask
Posted by
Inigo Rig
,
over 1 year ago
Last Reply
by Inigo Rig
over 1 year ago
See all 5 topics
PowerBI, PowerQuery, Excel
6
Data connection issue
Posted by
Darshan KADAM
,
about 1 year ago
Last Reply
by Darshan KADAM
about 1 year ago
Ready to use Excel file to count parking reservations per user, per vehicle, and per parking favorites spot.
Posted by
Indra
,
over 1 year ago
Last Reply
by Indra
over 1 year ago
Ready to use Excel file to count the WfH and the WaO
Posted by
Inigo Rig
,
over 1 year ago
Last Reply
by Inigo Rig
over 1 year ago
See all 6 topics