Applicable plans: ✅ The free plan, ✅ The complete plan, ✅ On-demand plan

Resetting the onboarding process

Resetting the onboarding process does not clear the user calendar nor the teammates list.

1. Authenticate with the user account in Microsoft Teams.
2. Open the Waldo app and go to the chat tab.
3. Type reset_onboard_user.
4. Waldo will restart the onboarding process.
   

Clear the user's teammates list

1. Authenticate with the user account in Microsoft Teams.
2. Open the Waldo app and go to the chat tab.
3. Type reset_teammates_user.
4. The teammates list in the settings will be cleared.
   

Clear the user's calendar

1. Authenticate with the user account in Microsoft Teams.
2. Open the Waldo app and go to the chat tab.
3. Type reset_calendar_user.
4. The user’s calendar will be cleared.
   

Logout and login again

1. Follow this step-by-step guide to reauthenticate your Waldo app: https://customer.hellowaldo.app/hc/en-us/articles/24813597337106-Reauthenticate-Your-Waldo-App-in-Microsoft-Teams-A-Quick-Guide