Hello Everyone,
💡 Quick summary
Some users may experience an issue loading Waldo on Microsoft Teams Desktop.
Some users may experience an issue loading Waldo on Microsoft Teams Desktop.
The good news: clearing the Teams cache fixes the problem for most users.
⚠️ what’s happening?
A few users may see Waldo failing to load entirely inside Microsoft Teams Desktop.
👉 Waldo continues to work perfectly on Teams Web.
ℹ️ what’s causing the issue?
After investigating, we identified a malfunction in the Microsoft Teams Desktop client.
It appears that Teams Desktop is no longer reading our app configuration correctly, preventing it from redirecting to the right URL.
It appears that Teams Desktop is no longer reading our app configuration correctly, preventing it from redirecting to the right URL.
This behavior seems linked to a recent Teams Desktop update.
The Web version is not affected.
The Web version is not affected.
We’re currently in contact with Microsoft to resolve the issue permanently.
💡 temporary (and effective) workaround
1. clear the microsoft teams desktop cache
This is currently the most effective fix, and it resolves the issue for most users.
📄 Full step-by-step guide:
2. use the web version of teams
Waldo runs flawlessly on:
👉 https://teams.microsoft.com
👉 https://teams.microsoft.com
🤝 thank you for your patience
We’ll share more updates as soon as we have them.
Thank you for your understanding.
The Waldo team.
Thank you for your understanding.
The Waldo team.
Comments
2 comments
Hello Everyone,
The issue appears to come from Microsoft Teams. The Microsoft Teams Desktop client seems unable to read our app’s configuration and is not redirecting to the correct URL. That explains why it works properly on Teams Web.
This is likely due to a recent update to the Desktop version of MS Teams.
We are currently in contact with Microsoft to investigate the situation.
In the meantime, clearing your cache resolves the issue. Here’s how to do it: https://customer.hellowaldo.app/hc/en-us/articles/25139437049234-How-to-clear-the-cache-in-Microsoft-Teams
We apologize for the inconvenience and will keep you informed with the next update.
The Waldo Team
Hello Everyone,
The Microsoft product team has rolled out a fix for the reported issue. You should now see it resolved on your end.
We apologize for the inconvenience.
The Waldo Team
Please sign in to leave a comment.