Hi Everyone,

We want to inform you about an important change regarding our support platform in the next days. To enhance your experience and provide even better service, we are upgrading our system to a more advanced solution.

What does this mean for you?

✅ A brand-new knowledge base

We are launching a new knowledge base with updated and enriched articles to better address your questions.

✅ An improved self-service experience

To make finding answers even easier, we are introducing an intelligent chat feature. This chatbot will instantly suggest relevant articles based on your questions, allowing you to resolve issues quickly without waiting for an agent.

✅ Improved and always-available support

Our team remains fully committed to assisting you and ensuring a smooth transition. You can continue to reach us through the same channels.

✅ Removal of old data

Please note that all data currently stored on the previous platform will be deleted one month after the migration. Any ongoing tickets will be transferred for continued support if needed.

We are dedicated to maintaining, and even improving, our level of service with enhanced features. This migration is part of our commitment to providing you with more efficient and accessible support.

If you have any questions about this transition, feel free to reach out via our new support platform.

Thank you for your trust, and see you soon on our improved support system!