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Knowledge base
Getting started
Setting up Waldo
13
Learn with our video training center
Set the number of desks and assign areas to users
Set tags, priorities, favorite desks and fixed/dedicated desks
Set up the office map
Set the number of parking spots
View all 13
Deploying Waldo
3
Install the Waldo app via the "in-app" Teams store or via the M365 admin center
Deploy Waldo with a Microsoft Teams policy
Allow the Waldo app as a third-party app
Managing Waldo
2
How to change users' reservations (as an administrator or office/area owner)
Customize Waldo Apps in Microsoft Teams
Licenses and orders
Orders and payments
8
How to subscribe to the complete version (with or without the 30 days free trial).
How to pay for Waldo licenses using your Azure subscription
How to access your private offer
How to retrieve your invoices
How to pay Waldo licenses with invoice billing via the Microsoft 365 portal (no credit card required)
View all 8
License management
2
How Waldo unassigns licenses automatically
How to assign licenses
The free version versus the complete version
1
Differences between the free version and the complete version
Reservation logic and best practices
Methodology
4
How to successfully deploy Waldo (ask the right questions)
Questions to ask to the HR people
Lead time and workload
Project plan and Excel template
Desks and parking reservation
4
Priorities: How Waldo reserves desks and parking spots.
How Waldo prevents safe-reservation (process reservations until...)
When an area is full: How Waldo manages "waiting lists"
"Can only be reserved by" or How Waldo manages non-flex users
Advanced configuration & features
User configuration
2
Reset a user profile (calendar, teammates, onboarding process, logout)
Logout and login again
Kiosk mode
2
How to display today's map into a Dynamic Display solution (kiosk mode)?
How to display Waldo's map to your ClickShare
Support remote access
2
Create an account for Waldo's customer support
Open developer tools with Waldo
Application Consent
1
How to delete the Waldo application from your Microsoft 365 tenant
Work From Home policies and office occupation
2
Set Work From Home policies
Set a maximum office occupation
Maps
3
Map samples
How to request a map design
Draw an area shape
Unnumbered areas
2
Unnumbered areas
How to mix free users and complete users
My direct reports / my team
1
Display my team and my direct reports
Area, office and license owners
1
Set administrators, office owners, area owners, or license owners
Outlook sync
2
Outlook Smart Sync
What if Waldo doesn't understand your Outlook calendar
Bot / chat with Waldo
1
Ask Waldo
Guest reservation
1
Reserve a desk for a guest or a teammate
First aiders and Fire wardens
1
Ensure you have enough first aiders and fire wardens
Desks deactivation
1
How to deactivate a desk
Bank holidays
1
Add holidays to your calendar
Check-in
2
Activate or deactivate the check-in
Activate or deactivate the check-in for fixed desks
Ghost mode
1
Ghost mode
Architecture and security
Architecture and data
2
Architecture and data
User roles, data access and data retention
Consent and permissions
1
Consent (principles and permissions)
How to
Calendar
1
Change your work locations
Onboarding
1
How to sign-in and type the validation code
Quick tour
4
How Waldo makes your office truly flexible: one minute video
How Waldo makes your office truly flexible - 4 minutes video
Quick tour
Brochure
Tab
1
Add Waldo to a tab
Personalized videos
1
What we need to create your personalized Waldo video
Power BI
1
How to add Waldo V2 Connector to Power BI Desktop.
Forum
1
Receive updates regarding new features, security information, or availability notices
Training program
1
Training program
Known issues and troubleshooting
Global issues
4
There was a problem reaching this app
How to retrieve log files from Waldo (developer mode)
How to get your user ID
How to clear MS Teams cache
Onboarding process
4
InvalidAuthenticationToken message during the onboarding process
The sign in code was not found or expired. Please try asking the bot to sign in again.
Grant Consent
Troubleshooting guide
Calendar
1
There was a problem reaching this app
Management portal
2
I can see deactivated M365 users in the Waldo management portal
Missing User Entries under 'Can Only Be Reserved By' - Displaying 'No Result
Orders and payments
1
Can't update update the sold-to address when ordering licens
Maps
1
Users' avatars are not showing on the map
Legal terms, data privacy, SLA
GDPR and privacy statements
4
Privacy statements and GDPR
Data processing agreement template
Service Level Agreement
Contract length, termination, options to subscribe
Partners
Cloud Solution Provider (CSP)
1
How to purchase Waldo as a Cloud Solution Provider (CSP)
Community forums
Showing recent updates
Start a new topic
Waldo Forums
Announcements
30
Version 2 in video
Posted by
Inigo Rig
,
2 months ago
Last Reply
by Inigo Rig
2 months ago
The video learning platform is available
Posted by
Inigo Rig
,
9 months ago
Last Reply
by Inigo Rig
9 months ago
Kiosk mode with authentication is now available for Dynamic Display solutions
Posted by
Inigo Rig
,
11 days ago
Last Reply
by Inigo Rig
11 days ago
See all 30 topics
Data and security
2
What is the "app consent" ?
Posted by
Inigo Rig
,
about 1 year ago
Last Reply
by Inigo Rig
about 1 year ago
Data, security and GDPR: compilation of our articles
Posted by
Inigo Rig
,
about 1 year ago
Last Reply
by Inigo Rig
about 1 year ago
Feature Requests
38
Confirmation of Bookings 24 Hours in Advance
Posted by
Conor Lynch
,
8 months ago
Last Reply
by Inigo Rig
about 2 months ago
Parking map
Posted by
Rick Arriaga
,
about 1 year ago
Last Reply
by Inigo Rig
2 months ago
User filtering - Area priority
Posted by
Claude
,
12 months ago
Last Reply
by Inigo Rig
2 months ago
See all 38 topics
Ask anything
4
Images you can use
Posted by
Inigo Rig
,
about 1 year ago
Last Reply
by Inigo Rig
6 months ago
Project plan, questions to ask
Posted by
Inigo Rig
,
6 months ago
Last Reply
by Inigo Rig
6 months ago
If you'd like to test or deploy Waldo
Posted by
Inigo Rig
,
about 1 year ago
Last Reply
by Inigo Rig
about 1 year ago
See all 4 topics
PowerBI, PowerQuery, Excel
6
Data connection issue
Posted by
Darshan KADAM
,
15 days ago
Last Reply
by Darshan KADAM
15 days ago
Ready to use Excel file to count parking reservations per user, per vehicle, and per parking favorites spot.
Posted by
Indra
,
6 months ago
Last Reply
by Indra
6 months ago
Ready to use Excel file to count the WfH and the WaO
Posted by
Inigo Rig
,
7 months ago
Last Reply
by Inigo Rig
6 months ago
See all 6 topics