Applicable plans:
| The free plan | The complete plan | On-demand plan |
|---|---|---|
 |  |  |
When you block the sign of a user in your Microsoft 365 admin portal, this user remains visible in the Waldo administration portal. |
To remove a user from the Waldo administration portal, you must remove all the Microsoft licenses assigned to this user. You must also ensure that the app has fully consented.
1 - Remove the Microsoft licenses assigned to this user.
To remove a user from the Waldo administration portal, you must remove all the Microsoft licenses assigned to this user.
- Go to your Microsoft 365 admin center: https://admin.microsoft.com
- Authenticate using your Microsoft 365 account.
- Under Users, and then Active Users, click on the user.
- Under Licenses and Apps, remove the licenses assigned to the user.
When you make a changes in the Microsoft Admin Portal, it takes 24 hours to be visible in the Waldo admin portal.
2 - Check if the app is fully consented.
You must also ensure that the features Default features and User management are activated.
Here's how: https://customer.hellowaldo.app/en/support/solutions/articles/8000110664-activating-all-features