Applicable plans:
The free plan | The complete plan | On-demand plan |
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When you block the sign of a user in your Microsoft 365 admin portal, this user remains visible in the Waldo administration portal. |
To remove a user from the Waldo administration portal, you must remove all the Microsoft licenses assigned to this user. You must also ensure that the app has fully consented.
- Go to your Microsoft 365 admin center: https://admin.hellowaldo.app
- Authenticate using your Microsoft 365 account.
- Under Users, and then Active Users, click on the user.
- Under Licenses and Apps, remove the licenses assigned to the user.
- Go to the Waldo management portal: https://admin.hellowaldo.app
- Under General Settings, then consent, check if the User management feature has consented.
If not, activate this feature and click on Grant Admin Consent. - Under Users then Users, click the refresh icon.