Applicable plans:


The free versionThe complete versionOn-demand version
X



This article describes how to request a map from the blueprint feature



Maps is another Waldo feature where customers can upload maps to the Waldo administrator portal. Not only that, customers who have certain licenses can request a map from the map design request via the blueprint feature.



1 - Request your map design


  1. Sign up to the Waldo customer portal at Signup for a new account : WALDO (hellowaldo.app).


  2. Once done, open a new ticket at https://customer.hellowaldo.app/support/tickets/new

  3. Select Create/Update a map
  4. Attach your draft plan. If you have a photo of your office, that's even better.

  5. It's better for you if you sign up. Once authenticated, you can track all your tickets and their statuses.
    https://customer.hellowaldo.app/support/signup

  6. Once your ticket is submitted, Waldo customer support will contact you via the ticket system. We will ask you a few questions regarding chairs, tables, and the color of the meeting tables. It is helpful if you can provide us with photos.


2 - Set the office map


To set the office map, refer to this documentation: https://customer.hellowaldo.app/en/support/solutions/articles/8000098004