Applicable plans:


The free planThe complete planOn-demand plan

With the complete version, Waldo manages the waiting list when an area is full, based on priorities. With the free version, Waldo doesn't manage the waiting list. Waldo simply notifies users that the area is overbooked.


If you'd like to specify an area that is accessible to both free and complete version users, you have three options:


  1. Use the "guest" feature, which is useful for teammates who need occasional access. Simply ask someone to invite them as a guest, and they can use the free version of Waldo. However, the inviter must have the complete version of Waldo.


    Here's more information about the "guest" feature: https://customer.hellowaldo.app/en/support/solutions/articles/8000102813

    This is the solution we recommend.

  2. Assign a "complete version" license to users.

  3. Create an unnumbered area where users have the freedom to sit anywhere. Areas are numbered by default, but in unnumbered areas, it's like a theater ticket with no seat number - arrive early for the best spot.


    Here's more information about "unnumbered areas": https://customer.hellowaldo.app/en/support/solutions/articles/8000100897

    When the area is full, users with the complete version will always have priority over users with the free version.