Applicable plans:


The free planThe complete planOn-demand plan

With Waldo, you can define thresholds to ensure there are enough Fire Wardens and First Aiders at the office.



Firstly, you should ensure that all features are activated, as described in the following documentation: https://customer.hellowaldo.app/en/support/solutions/articles/8000110664


  1. Go to the management portal:  https://admin.hellowaldo.app

  2. Authenticate using your Microsoft 365 account.

  3. Under Desk and parking and click on the "Building" you'd like to configure.



  4. Define your thresholds.


    If you can't see the option "emergency presences policy", that's probably because the Waldo app has not been fully consented. Please, refer to this documentation: https://customer.hellowaldo.app/en/support/solutions/articles/8000096278-grant-consent


  5. Under Users and then Users, click on the user profile you'd like to configure.


  6. Open the Waldo app on Microsoft Teams. You should now see two new lines: First aider and Fire warden.


  7. This new card is also added to the on boarding process (the first time you add Waldo to your Microsoft Teams).



  8. In your Waldo app, you can now see a new icon at the bottom right of the app, as below:

    You must be in the building to see the icon.

    When you click on the icon, you can send an alert to the first aiders and fire wardens currently in the building.



If you can't see these options, it's likely because the feature has not been activated.

Please refer to this documentation to ensure all features are activated: https://customer.hellowaldo.app/en/support/solutions/articles/8000110664