Applicable plans:
| The free version | The complete version | On-demand version |
|---|---|---|
 |  |  |
| When a user takes too much time to complete the onboarding process, the login will expire. The user needs to restart the login process. |
When you receive the following message: "The bot encountered an error or bug: Code: InvalidAuthenticationToken Message: Access token has expired or is not yet valid", it means the authentication token has expired.
To solve this issue, the user must log in again.
- Authenticate with the user account to Microsoft Teams.
- Click on the Waldo app and go to the chat tab.
- Type "logout".
- Type "login" and sign in again.
