Applicable plans:
| The free version | The complete version | On-demand version |
|---|---|---|
 |  |  |
When a user takes too much time to complete the sign-in step, or when the user fails to enter the validation code, the login will expire. The user will need to restart the login process. |
When you see the message "the sign-in code was not found or expired", it means you need to restart the login process.
- Click on the Waldo app and go to the chat tab.
- Type "logout"
- Type "login"
- Refer to this documentation to complete the sign-in: https://customer.hellowaldo.app/en/support/solutions/articles/8000095345-validation-code-to-complete-the-sign-in