Applicable plans:
| The free plan | The complete plan | On-demand plan |
|---|---|---|
 |  |  |
For technical reasons, customer service may need your user ID for troubleshooting. Here's how you can retrieve it. |
Option 1: Via the Waldo Management Portal.
- Go to the Waldo management portal at https://admin.hellowaldo.app.
- Navigate to the Users page.
- Move your cursor to the right, in the FILTERS section, write the username or email address. After that, press apply to search.
- To view the properties, press a user's name from the search results and scroll down the page. You will find the user ID.
Option 2: Via the Waldo app.
- Open the Waldo application. You must be connected as a user.
- Navigate to Settings and then scroll down the page, you will see the user ID.
Option 3: Via the Graph Explorer.
- Go to the Microsoft Graph Explorer website: https://developer.microsoft.com/en-us/graph/graph-explorer.
- Ensure you are authenticated with your Microsoft 355 account.
- Click on "run query".
- Your user ID is at the bottom.
