Applicable plans:


The free planThe complete planOn-demand plan

For technical reasons, the customer service may need your user ID for troubleshooting. Here's how you can retrieve it.


Option 1: Via the Waldo Management Portal.


  1. Go to the Waldo management portal at https://admin.hellowaldo.app.

  2. Click users, search for the user and click apply.


  3. Click the user and scroll down. You will see the User ID.


Option 2: Via the Waldo app.


  1. Open Waldo app. You must be connected as the user.

  2. Click Settings and scroll down. You will see the user ID.


Option 3: Via the Graph Explorer.

  1. Go to the Microsoft graph explorer website: https://developer.microsoft.com/en-us/graph/graph-explorer.

  2. Ensure you are authenticated with your Microsoft 355 account.


  3. Click on "run query".

  4.  Your user ID is at the bottom.