Applicable plans:

The free planThe complete planOn-demand plan

For technical reasons, the customer service may need your user ID for troubleshooting. Here's how you can retrieve it.

Option 1: Via the Waldo Management Portal.

  1. Go to the Waldo management portal at

  2. Click users, search for the user and click apply.

  3. Click the user and scroll down. You will see the User ID.

Option 2: Via the Waldo app.

  1. Open Waldo app. You must be connected as the user.

  2. Click Settings and scroll down. You will see the user ID.

Option 3: Via the Graph Explorer.

  1. Go to the Microsoft graph explorer website:

  2. Ensure you are authenticated with your Microsoft 355 account.

  3. Click on "run query".

  4.  Your user ID is at the bottom.