Applicable plans:


The free versionThe complete versionOn-demand version

Waldo's customer support has no access to your data. To provide us a remote access, you will need to create a new user in your Microsoft 365 tenant with very limited access and permissions.



You will need Microsoft 365 administrative privileges.


  1. Go to the Microsoft 365 admin center: https://admin.microsoft.com. You will need Microsoft 365 administrative privileges.

  2. Under Users, click Add a user.
  3. Create a user as below (or name it differently).

  4. Send the password to your Waldo technical contact email (such as inigo.rig@kickle.com as below).

  5. Select the Microsoft Teams Exploratory License (which is a free license).

  6. Click on next then Finish adding.