Applicable plans:


The free planThe complete planOn-demand plan

This article describes the different roles a user can have with Waldo, and which data they can access.


1 - User roles


NameDescriptionWhat they can doPrerequisites
Waldo userUsers who use the Waldo app in Microsoft TeamsDepending on the version they use:
  • Reserve a desk
  • Reserve parking
  • See the area occupancy
  • See where their colleagues are
  • Display the map
Microsoft Teams user
Waldo application installed
Waldo administrator
(Area owners, Office owners, Licensing owners)
Users who manage and configure the Waldo applicationWith full access to the Waldo administration portal at https://app.hellowaldo.app:
  • Manage offices, areas, desks
  • Manage maps
  • Manage licenses
  • Manage users
  • Manage WFH policies
  • Power BI app
Member of the Waldo administrator list
Waldo administrative contactKICKLE SAS users who may contact you in the event of an administrative issue (e.g. orders, billing).NothingMember of the Waldo administrative list
Waldo technical contactKICKLE SAS users who may contact you in the event of a technical issue (e.g. availability, bug).NothingWaldo technical list


2 - Data access and retention


NameDescriptionWhat they see
Waldo userWith the Waldo app, users can see where their colleagues are:
  • 5 complete weeks forward
  • 4 complete weeks backward
Waldo administratorWith the reservations view in the Waldo management portal, Waldo administrators can see and change users' reservations and locations:
  • 9 weeks backward
  • X days forward
X = "number of days to compute the reservation ahead"
X = 3 by default

Waldo administratorWith the Power BI app, Waldo administrators can get access to all data history as read-only, as far back as when Waldo was first installed.


3 - Data deletion


When we detect no changes to your data for 6 months, we automatically delete your data.


As explained in the data and architecture note, we do not store any information related to customers or users (neither email nor names).