👋 Before reading this article, make sure you're familiar with this article: https://customer.hellowaldo.app/hc/en-us/articles/26540559997458

Most mysteries are solved by checking the Priorities Scope and the Set By value in the Users Calendars export.

First, check the Priorities Scope column:

• if Priorities Scope is set to AutoBooking-PrioritiesFullyApplied, booking was made by Waldo during the first auto booking batch — priorities were fully applied on all the desks in the area.
• if Priorities Scope is set to AfterAutoBooking-PrioritiesAppliedOnRemainingDesksOnly That indicates the user made a change on its Waldo calendar (changing the area) after the first bookings were made. Booking was made after the first auto booking batch — priorities were applied only on the remaining desks.
• if Priorities Scope is set to ManualBooking-NoPriorities That indicates the user directly picked a desk on the map. Booking was made manually — no priorities were applied.

You can also check the Set By columns:

• If Set By is WeekPattern, TeamDayPolicy or OutlookSync, it was auto-booked—so priorities and user scores apply. Compare the User Score for Desk (or parking) to see why one user was prioritized over another.
• If Set By Guest is set to True, that indicates someone else made the booking for the user via the Guest Feature. You can check who made the booking in the SetBy column.
• If Set By Admin is set to True, that indicates someone else made the booking for the user via the Reservations tab from the Waldo Admin Portal. You can check who made the booking in the SetBy column.