Why do I see “Your administrator has configured the application Waldo to block users unless they are specifically granted (‘assigned’) access to the application”?

ℹ️ If you’re seeing this message when launching Waldo — even though it worked before — the root cause is often a user permission issue in Microsoft Entra (formerly Azure Active Directory).

Here’s how to resolve it with the help of your Microsoft Entra administrator:

✅ Step-by-step instructions

1. Sign in to Microsoft Azure
   Ask your administrator to log in at https://portal.azure.com
2. Open Microsoft Entra ID
   Go to Microsoft Entra ID → Enterprise applications → Search for Waldo.
3. Check Sign-in activity
   Open the Waldo application, then go to Activity → Sign-in logs.
   Look for any anomalies or errors related to the user’s sign-in attempt.
4. Verify access assignment settings
   Under Manage, click Properties.
   Ensure Assignment required is set to No.
5. If Assignment required is set to Yes, then:
   • Go to Users and Groups.
   • Make sure the user is explicitly listed. If not, add the user. If they are already listed, remove them and add them again.

💡 This setting determines whether users need to be manually assigned to the app before they can use it. If not configured correctly, access will be blocked — even for existing users.

Still stuck? Contact our support team — we’re here to help.