No notifications from Waldo? Here's how to fix it.
Here's what you can do to solve the case.

Applicable plans: ❎ The free plan, ❎ The complete plan

💡 Sometimes a little nudge is all it takes to get things flowing again.

1 - Check your Microsoft Teams notifications settings

1. Open your Microsoft Teams app and go to Settings (click the ... at the top right)
2. Navigate to Notifications and activity
3. Make sure Mute all notifications (except for calls and meetings) is set to Off.

2 - Check your Waldo notifications settings

1. Open your Waldo app.
2. Go to Settings and navigate to the Notifications section
3. Ensure that Weekly notifications are enabled, as well as Daily notification if needed.

3 - Reinitialize your Waldo notifications

Here’s a step-by-step to help reinitialize your notifications:

1. Open your Waldo app.
2. Tap the Chat tab (the one between Calendar and Map, not the Chat in the Microsoft Teams sidebar).
3. Type "Hello".
4. Authenticate if Waldo asks you to.
5. Ask something like: "Who is in the office tomorrow?"

This will reinitialize the notification process.

4 - Make a test

1. Go back to your Waldo calendar.
2. Set your status to Remote for today.
3. Then, select an area to book a desk.

✅ You should now receive your notification.

⚠️ Still nothing?
Please open a ticket here: https://customer.hellowaldo.app

ℹ️ If notifications don’t wake up after this, our team will be happy to investigate further.