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💡 You’ve opened your Waldo app or notification expecting a check-in button... but there’s nothing there. Meanwhile, your teammates are checking in just fine?

This might be perfectly normal.

You probably have a dedicated desk

By default, Waldo doesn’t require check-in for users with a dedicated (fixed) desk. Here's how to check:

1. Open your Waldo app

2. Tap Settings

3. Go to Desk reservation

4. Look for Dedicated desk

If this you see a dedicated desk in the list, then that’s it — Waldo won’t ask you to check in.

Want to change that behaviour?

✅ You can — but only if you're a Waldo administrator.

Here’s how to require check-ins for users with a fixed desk too:

1. Go to the Waldo admin portal

2. Click Desks and parking

3. Find the building in question and click the pen icon ✏️ to open its settings

4. Scroll to the Check-in section

5. Enable Check-in for fixed desk

ℹ️ This change will apply to all users with a dedicated desk in that building.

‼️ If you're not receiving any notifications at all, check out this article: Why am I not receiving any notifications from Waldo? – Help Center