Applicable plans: ❎ The free plan, ❎ The complete plan

There’s no ready-made report that shows which users aren’t using Waldo — but you can spot them by combining two existing reports: User Settings and User Adoption.

Here’s how it works:

1. Go to the Waldo Administration portal, then navigate to Metrics → Export.
2. Select User Settings.
3. Select a building (optional).
   ℹ️ Note: When selecting a building, Waldo filters users based on their Primary Workplace.
   👉 More about Primary Workplace
4. Repeat the same steps to export the User Adoption report.
5. Create an empty Excel file and name it AdoptionAnalysis.xlsx.
6. Copy the content of UserSettings.xlsx into a new tab in AdoptionAnalysis.xlsx and rename the tab to UserSettings.
7. Copy the content of UserAdoption.xlsx into another new tab and rename it to Adoptions.

In the end, your file should look like this:

Now let’s spot the users who don’t use Waldo:

8. In the UserSettings tab, add a new column and type this formula:

=XLOOKUP(A2;Adoptions!A:A;Adoptions!A:A;"This user doesn't use Waldo")

💡 This formula checks if the user in cell A2 appears in the Adoptions tab. If not, you’ll see “This user doesn’t use Waldo”.

You should see something like this:

✅ And there you go — you've identified non-users using the tools already at your fingertips.