Applicable plans: ❎ The Free plan, ❎ The Complete plan

💡 Good news: once it’s set up, checking your organization’s tickets is quick and easy.

Before you start:

ℹ️ You need an account on our customer portal.

1. Make sure you have an account at customer.hellowaldo.app
2. Don’t have one yet? Create your account first.
3. Once your account is created, contact us so we can configure it and give you access to your organization’s tickets. This step is essential — without it, tickets won’t be visible.

How to view your tickets

Once your account is configured:

1. Go to customer.hellowaldo.app
2. Authenticate with your credentials
3. Click on your profile (top right corner)
4. Select Requests

✨ You’ll now see all the support tickets linked to your organization in one place.