Applicable plans:

The free plan	The complete plan	On-demand plan

To remove a user from the Waldo administration portal, you must remove all the Microsoft licenses assigned to this user. You must also ensure that the app has fully consented.

1 - Remove the Microsoft licenses assigned to this user.

To remove a user from the Waldo administration portal, you must remove all the Microsoft licenses assigned to this user.

1. Go to your Microsoft 365 admin center: https://admin.microsoft.com
2. Authenticate using your Microsoft 365 account.
3. Under Users, then Active Users, click on the user.
4. Under Licenses and Apps, remove the licenses assigned to the user.

When you make a change in the Microsoft Admin Portal, it takes 24 hours to be visible in the Waldo admin portal.

2 - Check if the app is fully consented.

You must also ensure that the features Default features and User management are activated.

Here's how: https://customer.hellowaldo.app/hc/en-us/articles/24817826951442-Activating-all-features