Applicable plans: ❎ The free plan, ✅ The complete plan

💡 A teammate missing from your users' list in the admin portal? Nine times out of ten, it's a filter or a settings toggle quietly hiding them. Here's where to look.

🔍 Check your filters

Start in the Filters panel, in the Account section.

1. Open the Filters panel
2. Go to the Account section
3. Make sure Microsoft account isn't set to disabled
4. Make sure Microsoft license assigned isn't set to disabled

⚠️ Note: if either of these is set to "disabled", any user without a Microsoft account or an assigned license will be filtered out of the list.

⚙️ Check your global settings

Next, head over to Global settings > Features tab.

1. Open Global settings
2. Go to the Features tab
3. Confirm Default features is enabled
4. Confirm User management is enabled
5. Confirm Filter users based on license or Azure groups is enabled