Applicable plans: ❎ The free plan, ❎ The complete plan

1 – When you cannot access or view the Waldo app

1. Sign out from Microsoft Teams, then sign in again.
2. Try Waldo on Microsoft Teams for Web: https://teams.office.com
3. Try the same link in private browsing mode.
4. Uninstall the Waldo app, then reinstall it from the Microsoft Teams store.
   
5. Disable your proxy settings. See the guide: Read more
6. Make sure you're allowed to add third-party apps to Microsoft Teams. You might need help from your IT admin.

2 – When you don't see any area to select in your Waldo calendar

1. Ensure you have a "complete version" license assigned to your user account.
   Read how
2. Check that desk and parking reservations are enabled for your user.
   Guide here
3. At least one area must be assigned to your user.
   See how
4. Try Waldo again using private mode at: https://teams.office.com
5. Reinstall Waldo via Microsoft Teams store.
   Install guide

3 – When Waldo can’t find a desk but the area isn’t full

1. If you’ve set a must-have tag, make sure matching desks exist.
   Check tags
2. Ensure the available desks aren’t reserved for specific users only.
   More info

4 – Want to reset a user profile?

Calendar, teammates, onboarding, logout — everything resettable is covered in this article:
Reset user profile

5 – Still need help? Reach out to us

We're here if you need us 👉 https://customer.hellowaldo.app